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SnapInput Support

How Can We Help You?

Welcome to the SnapInput Support Page! We're here to help you get the most out of our platform. Whether you need assistance with setup, troubleshooting, or understanding your reports, we’ve got everything you need right here.

General Inquiries

Have questions about SnapInput? Need guidance on how to use the platform? We’re here to assist you:

Enquiries@snapinput.com

Expect a response within 24 hours, Monday to Friday.

Troubleshooting

Didn't receive your report?

Check your spam or junk folder first. If it’s still missing, email us at Enquiries@snapinput.com, and we’ll resend it promptly.

Forgot your password?

No problem! Just click on "Forgot Password" at the login page, and we’ll send you an email with reset instructions.

Need help understanding your report?

Our reports are designed to be simple and easy to interpret, but if you need assistance, contact us, and we’ll walk you through the key insights.

Platform Assistance

New to SnapInput?

It’s easy to get started! Simply log in, submit your "either/or" question, and let SnapInput do the rest. Within 48 hours, you'll receive a report with actionable insights based on real user feedback.

How do I craft effective questions?

Our bot, Skyler, is here to help. Whether you’re exploring new ideas or refining features, Skyler will guide you in crafting clear and impactful "either/or" questions.

Billing & Account Support

Managing Your Plan?

You can upgrade, downgrade, or cancel your plan through your account settings. If you need help with billing or account changes, just send us an email at Enquiries@snapinput.com.

Do unused questions roll over?

No, unused questions do not roll over to the next month. We encourage you to use all your allocated questions within the billing cycle to get the most out of SnapInput.

Contact Support

Couldn’t find what you were looking for? We’re happy to help you directly. Our support team is available Monday to Friday, 9 AM - 6 PM (SGT).

Email: Enquiries@snapinput.com

Response Time: We aim to reply within 24 hours on business days.

We’re dedicated to ensuring your experience with SnapInput is smooth and successful. Don’t hesitate to reach out if you need any further assistance!

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