General Inquiries
Have questions about SnapInput? Need guidance on how to use the platform? We’re here to assist you:
Expect a response within 24 hours, Monday to Friday.
Didn't receive your report?
Check your spam or junk folder first. If it’s still missing, email us at Enquiries@snapinput.com, and we’ll resend it promptly.
Forgot your password?
No problem! Just click on "Forgot Password" at the login page, and we’ll send you an email with reset instructions.
Need help understanding your report?
Our reports are designed to be simple and easy to interpret, but if you need assistance, contact us, and we’ll walk you through the key insights.
New to SnapInput?
It’s easy to get started! Simply log in, submit your "either/or" question, and let SnapInput do the rest. Within 48 hours, you'll receive a report with actionable insights based on real user feedback.
How do I craft effective questions?
Our bot, Skyler, is here to help. Whether you’re exploring new ideas or refining features, Skyler will guide you in crafting clear and impactful "either/or" questions.
Managing Your Plan?
You can upgrade, downgrade, or cancel your plan through your account settings. If you need help with billing or account changes, just send us an email at Enquiries@snapinput.com.
Do unused questions roll over?
No, unused questions do not roll over to the next month. We encourage you to use all your allocated questions within the billing cycle to get the most out of SnapInput.
Couldn’t find what you were looking for? We’re happy to help you directly. Our support team is available Monday to Friday, 9 AM - 6 PM (SGT).
Email: Enquiries@snapinput.com
Response Time: We aim to reply within 24 hours on business days.
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